Privacy Policy

Welcome to Tiruvantpuram City App. We are committed to protecting your privacy and ensuring that your personal information is handled securely. This Privacy Policy explains how we collect, use, and safeguard your data when you use our community app.

1. Information We Collect

We collect the following types of information:

a. Personal Information

• Name, phone number, email address
• Residential address (if required for verification)
• Profile picture (optional)
• Payment details (for transactions within the app)

b. Usage Data

• Log data such as IP address, device information, and app activity
• Interaction data such as messages, posts, and service requests
• Location data (only if required for specific features like visitor management)

c. Cookies & Tracking Technologies

We may use cookies and similar tracking technologies to enhance user experience.

2. How We Use Your Information

We use the collected data for the following purposes:

• To facilitate community communication and engagement
• To manage amenities, bookings, and maintenance requests
• To process payments securely
• To ensure community security and visitor management
• To send important updates and notifications
• To analyze app performance and improve user experience

3. Sharing of Information

We do not sell or rent your personal data. However, we may share your information in the following cases:

• With Community Management: For verification and service facilitation.
• With Third-Party Service Providers: For payment processing and technical support.
• For Legal Compliance: If required by law or to protect the rights of users and the community.

4. Data Security

We take appropriate security measures to protect your data from unauthorized access, alteration, or loss. However, no online service is completely secure, and users should take necessary precautions as well.

5. User Rights & Control

You have the following rights regarding your personal data:

• Access & Update: You can review and update your personal information via the app settings.
• Opt-Out & Deletion: You can request data deletion or opt-out of certain communications.
• Privacy Settings: You can control what information is visible to other users.

6. Children’s Privacy

Our app is not intended for users under the age of 18 without parental consent. We do not knowingly collect data from minors.

7. Third-Party Links & Services

The app may contain links to external sites or services. We are not responsible for their privacy practices, and users should review their respective policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Users will be notified of significant changes via the app or email.